Help & Support

Get help with NedilAI or contact our support team

Need help? Contact us at:

support@nedilai.com

We respond within 24-48 hours

Getting Started

Creating Your Account

  1. Download NedilAI from the App Store (iOS) or Google Play Store (Android)
  2. Open the app and tap "Sign Up"
  3. Enter your email and verify with the OTP code sent to your email
  4. Create a password and enter your name
  5. Complete the setup wizard to configure your preferences

Your First Conversation

  1. Tap "Start New Task" (or use a Quick Action for common scenarios)
  2. Describe what you need help with (e.g., "I need to check into my hotel")
  3. Review and confirm when NedilAI confirms it understands
  4. Select the language of the person you'll be speaking with
  5. Review the cultural tips shown for that language
  6. Tap "Start Conversation" to begin

How to Use

Starting a Conversation

Voice Input: Tap and hold the microphone button, speak your task, then release.

Text Input: Type your task description and tap "Continue".

Quick Actions: Use buttons like Hotel, Food, Transport, Health, Shopping, or Directions for common scenarios.

During a Conversation

Your Side (Bottom)

  • Tap microphone to speak in your language
  • Type commands or corrections
  • Use quick action buttons (Accept, Ask price, Thank you, etc.)
  • Intervene anytime - whisper commands through earphones or type instructions

Their Side (Top)

  • Tap microphone when they're speaking
  • View translations in real-time
  • Get cultural tips automatically

Ending a Conversation

  1. Tap "End Conversation" when finished
  2. Review the Bonding Phrase (a helpful phrase to remember)
  3. View the Summary with key outcomes and important information
  4. The conversation is automatically saved to your history

Viewing Conversation History

  1. Tap the "History" tab at the bottom of the screen
  2. Browse your past conversations
  3. Tap any conversation to view details, summary, and full transcript
  4. Delete conversations by swiping left (iOS) or long-pressing (Android)

Managing Settings

  1. Tap the "Settings" tab at the bottom
  2. Language Settings: Change your native language preference
  3. Voice Settings: Choose male or female voice for translations
  4. Account: View your email and audio quota, sign out, or delete account
  5. Audio Quota: View your remaining audio time and reset date

Frequently Asked Questions

NedilAI is a real-time voice translation app that helps you communicate across language barriers. It translates both sides of a conversation in real-time using AI-powered speech-to-speech translation.

  • Understands your goals and keeps context throughout conversations
  • Provides helpful cultural tips during conversations – like bargaining advice, local customs, food recommendations, and etiquette tips
  • Allows on-the-fly interventions to guide the conversation
  • Generates clear summaries instead of just transcripts

NedilAI offers a free tier with 300 seconds (5 minutes) of audio processing per week. Your quota resets automatically every 7 days.

Tap "Start New Task" on the home screen, describe what you need help with, confirm the task, select languages, and tap "Start Conversation".

Hold the microphone button to record your voice. Release when done. Make sure microphone permissions are enabled in your device settings.

Yes! You can type your task description and use text input during conversations to send commands or corrections.

During an active conversation, you can:

  • Whisper commands through your earphones
  • Type instructions in the text input
  • Use quick action buttons (Accept, Ask price, Thank you, etc.)

Tap the "History" tab at the bottom of the home screen. You can view, share, or delete past conversations from there.

A bonding phrase is a helpful phrase in the target language that you can use to connect with the other person. It's shown at the end of each conversation.

NedilAI supports 20+ languages including English, Tamil, Spanish, Japanese, Chinese, Korean, French, German, Italian, Portuguese, Hindi, Arabic, Russian, Thai, Vietnamese, Turkish, Dutch, Polish, Indonesian, Telugu, Malayalam, Kannada, Bengali, and Marathi. See the language picker in the app for the complete list.

The audio quota is the amount of audio processing time you have available. The default is 300 seconds (5 minutes) per week. Your quota resets automatically every 7 days. You can see the reset date in Settings → Audio Quota.

You'll see a message when your quota is exhausted. You'll need to wait until the reset date to continue using the app, or contact support at support@nedilai.com for assistance.

Go to Settings → Language Settings → Select your native language.

Go to Settings → Voice Settings → Choose Male or Female.

Go to Settings → Account → Tap "Sign Out".

Contact support at support@nedilai.com to discuss quota options.

You can delete your account directly from the app:

  1. Go to Settings
  2. Scroll down to Account Actions
  3. Tap "Delete Account"
  4. Enter your email to confirm
  5. Check your email for a verification code (OTP)
  6. Enter the 6-digit code
  7. Re-enter your email one final time to confirm
  8. Confirm the permanent deletion

Important:

  • Account deletion is permanent and cannot be undone
  • All your data, conversations, and account information will be permanently deleted
  • Your email will be blocked from creating a new account for 30 days
  • If you need to remove the 30-day email restriction, contact support at support@nedilai.com
  • Check that microphone permissions are enabled in your device settings
  • Restart the app
  • On iOS: Settings → Privacy → Microphone → Enable NedilAI
  • On Android: Settings → Apps → NedilAI → Permissions → Enable Microphone
  • Close the app completely and reopen it
  • Restart your device
  • Update the app to the latest version
  • If the issue persists, contact support at support@nedilai.com
  • Verify your email address is correct
  • Check your internet connection
  • Try resetting your password
  • Contact support at support@nedilai.com if the issue persists
  • Check your spam/junk folder
  • Verify your email address is correct
  • Wait a few minutes and request a new code
  • Check that your email service is working
  • Contact support at support@nedilai.com if you still don't receive it
  • Check your device volume
  • Ensure your device is not in silent/Do Not Disturb mode
  • Try using headphones or earphones
  • Restart the app
  • Speak clearly and at a normal pace
  • Reduce background noise
  • Hold your device closer when speaking
  • Use a quiet environment
  • Check your internet connection (Wi-Fi or mobile data)
  • Try switching between Wi-Fi and mobile data
  • Restart the app
  • Check if the app is up to date
  • Wait a few minutes and try again
  • Check your internet connection speed
  • Close other apps using internet
  • Try again in a few moments
  • Contact support at support@nedilai.com if the issue persists
  • Speak more clearly
  • Reduce background noise
  • Try rephrasing your message
  • Use the intervention feature to correct the conversation
  • Check that you selected the correct target language
  • Go to Settings and verify your language preferences
  • Start a new conversation with the correct language selection
  • Use the "Forgot Password" option on the sign-in screen
  • Check your email for password reset instructions
  • Contact support at support@nedilai.com if you need additional help

Account Management

  1. Go to Settings
  2. Tap Language Settings
  3. Select your native language
  4. Changes apply to new conversations
  1. Go to Settings
  2. Tap Voice Settings
  3. Choose Male or Female voice
  4. Changes apply to new conversations
  1. Go to Settings
  2. Scroll to Audio Quota
  3. View: Used time, Remaining time, Total limit, and Next reset date

Delete Individual Conversation:

  1. Go to History
  2. Swipe left on the conversation (iOS) or long-press (Android)
  3. Tap Delete

Delete All Conversations:

Go to History and tap the Clear All button.

How to Delete Your Account:

  1. Go to Settings
  2. Scroll to Account Actions section
  3. Tap "Delete Account" (below Sign Out)
  4. Enter your email address to confirm
  5. Check your email for a 6-digit verification code
  6. Enter the verification code
  7. Re-enter your email one final time to confirm deletion
  8. Confirm the permanent deletion in the final warning dialog

What Happens When You Delete Your Account:

  • All your account data is permanently deleted
  • All your conversations and messages are permanently deleted
  • Your profile information is permanently deleted
  • Your email address is hashed and stored for 30 days to prevent immediate re-registration
  • After 30 days, the email hash is automatically removed

Email Blocking Period:

  • Your email will be blocked from creating a new account for 30 days after deletion
  • This is a security measure to prevent abuse
  • If you need to remove this restriction earlier, contact support at support@nedilai.com

⚠️ Warning: Account deletion is permanent and cannot be undone. Make sure you want to delete your account before proceeding.

Technical Requirements

Device Requirements

iOS:

  • iOS 13.0 or later
  • iPhone, iPad, or iPod touch
  • Microphone access required
  • Internet connection required

Android:

  • Android 8.0 (API level 26) or later
  • Microphone access required
  • Internet connection required

Network Requirements

  • Internet Connection: Required for all features
  • Connection Type: Wi-Fi or mobile data (4G/5G)
  • Bandwidth: Stable connection recommended
  • HTTPS: All data transmission uses secure HTTPS

Permissions Required

  • Microphone: Required for voice recording and translation
  • Internet: Required for API calls and data synchronization
  • Storage (optional): For caching conversation data locally

Contact Support

Email Support

Primary Support Email:

support@nedilai.com

We respond within 24-48 hours.

What to Include:

  • Your email address
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots
  • Device information (iOS/Android, device model, app version)

In-App Support

  1. Open the app
  2. Go to Settings
  3. Tap Help & Support
  4. Fill out the contact form
  5. Tap Send Email

Other Resources

Website: https://nedilai.com

Privacy Policy: View Privacy Policy

Additional Resources

Keep your app updated to the latest version for:

  • Bug fixes
  • New features
  • Performance improvements
  • Security updates

How to Update:

  • iOS: App Store → Updates → Find Nedil AI → Tap Update
  • Android: Google Play Store → My Apps & Games → Find Nedil AI → Tap Update

Have an idea for a new feature? Contact us at support@nedilai.com with:

  • Feature description
  • Use case
  • Why it would be helpful

Found a bug? Contact us at support@nedilai.com with:

  • Description of the bug
  • Steps to reproduce
  • Expected behavior
  • Actual behavior
  • Screenshots (if applicable)
  • Device information

Quick Tips

For Best Results:

  • Speak Clearly: Enunciate your words and speak at a normal pace
  • Reduce Noise: Use the app in a quiet environment when possible
  • Be Specific: Provide clear task descriptions for better context
  • Use Quick Actions: Save time with quick action buttons for common scenarios
  • Review Summaries: Check conversation summaries to remember important details
  • Save Bonding Phrases: Note helpful phrases from bonding phrase cards

Common Use Cases:

  • Hotel Check-in: "I need to check into my hotel. The reservation is under [name]."
  • Restaurant Orders: "I want to order food. I'm looking for [cuisine type]."
  • Transportation: "I need transportation. I want to go to [destination]."
  • Medical Assistance: "I need medical assistance. I'm experiencing [symptoms]."
  • Shopping: "I want to buy something. I'm looking for [item]."
  • Directions: "I need directions to [location]."